Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t Here’s a Refund and Returns Policy draft tailored for an Australian-only store, ensuring compliance with the Australian Consumer Law (ACL). This policy will help guide customers on the process and criteria for returns and refunds.

Refund and Returns Policy

Last updated: 1/11/2024

At Adams Aviation Apparel, we are committed to ensuring that you are fully satisfied with your purchase. Our Refund and Returns Policy complies with the Australian Consumer Law (ACL) and outlines your rights to a refund, repair, or replacement if products are faulty or do not meet certain expectations.

1. Australian Consumer Law (ACL) Guarantees

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure with a product. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our products come with guarantees that cannot be excluded under the ACL.

2. Change of Mind

We do not offer refunds or exchanges for change of mind. Please choose carefully, as we only provide returns or exchanges where required under the Australian Consumer Law.

3. Eligibility for Returns and Refunds

You are eligible for a return or refund if:

  • The product is faulty or defective.
  • The product does not match the description or is significantly different from the advertised product.
  • The product is unfit for its intended purpose.

For a product to be eligible for a return, it must:

  • Be in its original condition, unworn, unwashed, and with all original tags attached.
  • Be returned within 30 days from the date of purchase.

Proof of purchase, such as a receipt or order confirmation, is required for all returns and refunds.

4. Process for Returns and Refunds

If you believe your item is eligible for a return or refund, please follow these steps:

  • Contact Us: Email us at [admavapparel@gmail.com
    ] with your order number, a description of the issue, and any relevant photos if the item is faulty or damaged.
  • Return Authorization: Once your return request is reviewed, we will issue a Return Authorization Number (RAN) if the item meets our return eligibility criteria. Please do not return items without a RAN, as we may not be able to process it.
  • Shipping the Item: Once authorized, package your item securely and include your proof of purchase and the RAN. Customers are responsible for return shipping costs unless the item is faulty or not as described.
  • Inspection and Refund: Once we receive your item, we will inspect it to confirm the issue. If approved, a refund will be processed to your original payment method within [5-10 business days].

    5. Exceptions and Non-Returnable Items

    Certain types of items are non-returnable and non-refundable, including:

    • Gift cards
    • Sale or clearance items (unless they are faulty)
    • Personal items such as underwear, socks, and similar apparel (for hygiene reasons), unless defective or not as described.

    6. Exchange Policy

    We only replace items if they are defective or damaged. If you wish to exchange a faulty item for the same product, please follow the return steps above. If the exact product is unavailable, we will offer a refund or, where possible, an alternative item of equal value.

    7. Shipping Costs for Returns

    If the item is being returned due to a fault or error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

    8. Refund Processing Time

    Refunds are processed back to your original payment method once the returned item has been inspected and approved. Please allow [5-10 business days] for the refund to be completed, depending on your financial institution.

    9. Contact Us

    If you have any questions about our Refund and Returns Policy, please contact us:

    Adams Aviation Apparel
    Email: admavapparel@gmail.com